Crowdsourcing, Work-from-Home Call Centers, Online Communities, Workforce Management and Analytics, Matching Markets
Stouras, Konstantinos I., Serguei Netessine and Karan Girotra, First Ranked First To Serve: Strategic Agents in a Service Contest, 2015.
Stouras, Konstantinos I. and Serguei Netessine, Product Support Forums: Customers as Partners in the Service Delivery, 2015.
Stouras, Konstantinos I., Crowdsourcing Customer Service to Customers: Insights from Apple Online Communities, 2015.
Stouras, Konstantinos I., Karan Girotra and Serguei Netessine, LiveOps Inc.: The Contact Centre Reinvented, INSEAD Business School Case 6097, October 2014. (Case and Teaching Note available to purchase from Harvard Business Publishing, among other popular case distributors)
Stouras, Konstantinos I., Probabilistic Solutions of Partial Differential Equations and their Path Integral Representation: Applications in Stochastic Interest Rate Modeling, Undergraduate Thesis, National Technical University of Athens (NTUA), 2010.
Teaching at INSEAD is a fantastic experience, though it can be a challenging one. With Campuses in France, Abu Dhabi and Singapore, INSEAD offers a truly
international and diverse environment and its 10-month MBA Program is
consistently ranked top 5 in the world (and ranked #1 according to Financial Times in 2016). Fortunately while at INSEAD, I had
several opportunities to teach tutorial sessions for the core Operations
Management MBA course. My responsibilities included teaching the fundamental
operations management models to 300 MBA students (split into 2 groups across
multiple lectures), maintaining office hours, designing as well as grading the
examinations. From this work at INSEAD, I am extremely honoured
to have been awarded the 2014 Deans' Commendation for Excellence in MBA Teaching (annual award to three PhD
Students across all Departments and Campuses in France and Singapore).
Teaching complements research. While research produces new knowledge, teaching is how we transform this new knowledge into common wisdom. I summarized the managerial implications of my doctoral work in a case study about a work-from-home call center called LiveOps. The case is accompanied with a teaching note and an Excel spreadsheet that have been integrated into the INSEAD MBA core curriculum (available from Harvard Business Publishing; see also its dedicated website cases.insead.edu/LiveOps).
The following is an incomplete list of blogs by Operations researchers. Feel free to suggest me other blogs with Operations Management related content! (Here is a )
This blog contains a plethora of applications of OM in businesses and a great source for research ideas. It is maintained by , and , Operations Management Professors at Northwestern University, Kellogg School of Management.
Maintained by my two advisors at INSEAD, and , this is a blog where they discuss inspiring start-ups and innovating business models that had "disrupted" the industry, and motivated OM research.
This blog is maintained by the at the UCLA Anderson School, and it is intended to report, analyze, and comment on events that relate to current Global Supply Chain Management issues.
The following PDFs provide excellent insights about applying to PhD programs in business schools. To the best of my knowledge, there is no such document for a PhD in Operations Management, so please feel free to let me know if you know one!
INSEAD is a graduate business school with campuses in Europe (Fontainebleau, France), Asia (Singapore) and the Middle East (Abu Dhabi). See also in Wikipedia.
At INSEAD we are proud that 100% (!) of our Operations PhD graduates have been placed in Academia. This is a complete list of our placements so far, and our current PhD Students and Faculty.
Interested for a highly rewarded academic career and rigorous research motivated by real world applications? Apply to INSEAD PhD Program!
The official webpage of SEMFE at , where I did my undergrad studies. To graduate from this 5-year undergraduate program you need to pass 64 courses, and to complete and successfully defend a research thesis either majoring in "Applied Mathematics" or in "Applied Physics".
This is a webpage for Alumni of SEMFE NTUA that I founded in January 2014 and I am co-managing in my free time. Given the moments of crisis that Greece is facing, the initial purpose for the development of such a website was to find and unite all SEMFE Alumni and support each other for advice for graduate studies and PhD Programs, as well as getting insights for applying to industry. Currently, there are more than 300 SEMFE Alumni who have subscribed their details into our List of SEMFE Alumni, as shown in the map below (updated in real-time).
© Copyright 2011- Konstantinos I. Stouras. All Rights Reserved.