Konstantinos I. Stouras

Ph.D. Candidate, Technology and Operations Management, INSEAD

Welcome to my page!

Here you can find relevant academic information about my research interests, a current version of my CV, and some interesting links.

* NEWS *

Here is an up-to-date list of research on work-from-home call centers.

Konstantinos Stouras

Research Interests

Crowdsourcing, Work-from-Home Call Centers, Online Communities, Workforce Management and Analytics, Matching Markets

Working Papers

In Progress

Stouras, Konstantinos I. and Serguei Netessine, Product Support Forums: Customers as Partners in the Service Delivery, 2015.

Stouras, Konstantinos I., Crowdsourcing Customer Service to Customers: Insights from Apple Online Communities, 2015.

Cases and Teaching Materials

Stouras, Konstantinos I., Karan Girotra and Serguei Netessine, LiveOps Inc.: The Contact Centre Reinvented, INSEAD Business School Case 6097, October 2014. (Case and Teaching Note available to purchase from Harvard Business Publishing, among other popular case distributors)

Other Manuscripts

Stouras, Konstantinos I., Probabilistic Solutions of Partial Differential Equations and their Path Integral Representation: Applications in Stochastic Interest Rate Modeling, Undergraduate Thesis, National Technical University of Athens (NTUA), 2010.


To me, teaching goes well beyond transmitting knowledge. A professor should be a mentor and a role model and his role is crucial for our society. It is through good teaching that we groom future innovators, leaders, policy makers and colleagues.

Teaching at INSEAD is a fantastic experience, though it can be a challenging one. With Campuses in France, Abu Dhabi and Singapore, INSEAD offers a truly international and diverse environment and its 10-month MBA Program is consistently ranked top 5 in the world (and ranked #1 according to Financial Times in 2016). Fortunately while at INSEAD, I had several opportunities to teach tutorial sessions for the core Operations Management MBA course. My responsibilities included teaching the fundamental operations management models to 300 MBA students (split into 2 groups across multiple lectures), maintaining office hours, designing as well as grading the examinations. From this work at INSEAD, I am extremely honoured to have been awarded the 2014 Deans' Commendation for Excellence in MBA Teaching (annual award to three PhD Students across all Departments and Campuses in France and Singapore).

Teaching complements research. While research produces new knowledge, teaching is how we transform this new knowledge into common wisdom. I summarized the managerial implications of my doctoral work in a case study about a work-from-home call center called LiveOps. The case is accompanied with a teaching note and an Excel spreadsheet that have been integrated into the INSEAD MBA core curriculum (available from Harvard Business Publishing; see also its dedicated website cases.insead.edu/LiveOps).

Interesting Links

Here is a list of websites that I find interesting and relevant, in Operations Management (OM), as well as some other links of general interest. If you have suggestions to improve this list, please let me know by email.

Operations Academic Job Market


The current purpose of this website is to make the search for an academic job in Operations more transparent and efficient, by showing the profiles of candidates who are looking for a job, and posting related job openings. We also conduct an Annual Operations Job Market Survey about the profiles of recently hired Operations researchers, as well as the faculty positions they joined into, to better understand the current dynamics and needs of our field. Here are some preliminary insights generated from this Job Market Survey.

What's interesting? (in Operations Management)

Toffel, Michael W. (2016), Enhancing the Practical Relevance of Research, Production and Operations Management, 1-13.

Lariviere, Martin A. (2016), Supply-chain contracting: Doughnuts to bubbles, Manufacturing & Service Operations Management 18(3), 309-313.

Cachon, G. P. (2012), What Is Interesting in Operations Management?, Manufacturing & Service Operations Management 14(2), 166-169.

Van Mieghem, J. (2013), Three Rs of Operations Management: Research, Relevance, and Rewards, Manufacturing & Service Operations Management 15(1), 2-5. Some slides and a 30min video presentation can be found on Jan Van Mieghem's webpage.

Girotra, K. and Netessine, S. (2013), New Business Models for Sustainability, Manufacturing & Service Operations Management 15(4), 537-544.

Operations Blogs

The following is an incomplete list of blogs by Operations researchers. Feel free to suggest me other blogs with Operations Management related content! (Here is a description of the state of Operations Research blogging)

The Operations Room

This blog contains a plethora of applications of OM in businesses and a great source for research ideas. It is maintained by Marty Lariviere, Gad Allon and Jan Van Mieghem, Operations Management Professors at Northwestern University, Kellogg School of Management.

The Renaissance Innovator

Maintained by my two advisors at INSEAD, Karan Girotra and Serguei Netessine, this is a blog where they discuss inspiring start-ups and innovating business models that had "disrupted" the industry, and motivated OM research.

UCLA Anderson Global Supply Chain Blog

This blog is maintained by the Decisions Operations and Technology Management (DOTM) Faculty at the UCLA Anderson School, and it is intended to report, analyze, and comment on events that relate to current Global Supply Chain Management issues.

PhD from a Business School

The following PDFs provide excellent insights about applying to PhD programs in business schools. To the best of my knowledge, there is no such document for a PhD in Operations Management, so please feel free to let me know if you know one!

A Guide to Business PhD Applications by Abhishek Nagaraj

The Ph.D. Grind: A Ph.D. Student Memoir by Philip J. Guo

INStitut Europeen d'ADministration des Affaires (INSEAD)


INSEAD is a graduate business school with campuses in Europe (Fontainebleau, France), Asia (Singapore) and the Middle East (Abu Dhabi). See also INSEAD's page in Wikipedia.

INSEAD Operations Management PhD Program

At INSEAD we are proud that 100% (!) of our Operations PhD graduates have been placed in Academia. This is a complete list of our placements so far, and our current PhD Students and Faculty.

INSEAD PhD Program

Interested for a highly rewarded academic career and rigorous research motivated by real world applications? Apply to INSEAD PhD Program!

School of Applied Mathematics and Physical Sciences (SEMFE), NTUA, Greece


The official webpage of SEMFE at National Technical University of Athens (NTUA), where I did my undergrad studies. To graduate from this 5-year undergraduate program you need to pass 64 courses, and to complete and successfully defend a research thesis either majoring in "Applied Mathematics" or in "Applied Physics".


This is a webpage for Alumni of SEMFE NTUA that I founded in January 2014 and I am co-managing in my free time. Given the moments of crisis that Greece is facing, the initial purpose for the development of such a website was to find and unite all SEMFE Alumni and support each other for advice for graduate studies and PhD Programs, as well as getting insights for applying to industry. Currently, there are more than 300 SEMFE Alumni who have subscribed their details into our List of SEMFE Alumni, as shown in the map below (updated in real-time).

© Copyright 2011- Konstantinos I. Stouras. All Rights Reserved.